Frequently Asked Questions
Everything you need to know about shopping with Lama Retail.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements.
Do you ship internationally?
Yes, Lama Retail ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, our warehouse begins processing and changes are no longer possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.